I recently read an article by an expert in the field of Customer Service who wrote that the average caller will begin to experience (and express) frustration after being kept on hold for 20 seconds – 20 seconds! If handled well by the phone agent, a caller might tolerate a hold time of “up to one full minute.”
Believe me, I don’t like to be kept on hold either, but I also spent more than 20 years in a pharmaceutical call center trying to provide answers to clinical and technical questions about hundreds of medications. Sometimes, I knew the answers off the top of my head; but frequently I didn’t know, and needed time to find out before responding. Let me tell you, when you’re on the other side of the phone, those same 20 to 60 seconds fly by, and are not nearly enough time to conduct a thorough search.
My point is simply this – when it comes to “hold time,” perspective is everything. To us here on earth, the time we are forced to wait for answers, or endure difficult circumstances, feels like an eternity. However, to the One who holds all the answers in eternity, it is nothing at all.
The next time God seems to have you “on hold,” remember He is simply waiting for the perfect time to end your burden, or provide the answer you’ve been seeking. Trust Him and try to wait patiently. –Dave
“But do not overlook this one fact, beloved, that with the Lord one day is as a thousand years, and a thousand years as one day.” (2 Peter 3:8)
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